Terms and Conditions

Prices and Payment

All prices are in ? and presented with and without VAT. Delivery charges are not included in the prices quoted. We accept payment by the listed methods of payment. For deliveries outside Finland payment in advance is required. Goods will be shipped when payment has been received. Select invoice as payment method in order to get an invoice for payment in advance. For companies with a valid registered VAT number, deliveries can be made without VAT.


We cannot guarantee delivery times but we aim to deliver within a week from order. Given estimated delivery times are based on typical delivery times and they are not to be taken as a guaranteed maximum time.

Delivery Costs

The delivery costs are mentioned in the end of the order process and they can vary based on the purchase, way of delivery and distance. Please note that exact delivery costs for export outside Finland will be confirmed on the invoice and they may differ from the estimates given by automated calculation presented on other documents.


All items offered on our website are subject to availability. To purchase any of the items on our Web Site, click the "Add to Basket" button shown on each product page. When you place an order to purchase a product by clicking the button "Order Now", we will send you an e-mail confirming receipt of your order and containing the details of your order. Please note that delivery costs for export outside Finland will be confirmed on the invoice only.


You have the right to cancel your order within ten working days of delivery (starting the day after you receive the goods) and return them for a full refund. This will apply to your order unless you order goods made to your own specification, perishable goods or goods that by their nature cannot be returned, video, DVD, audio or software products and items that have been unsealed e.g. newspapers, periodicals or magazines. Should you cancel the contract we will then refund you the price you have paid for the goods. It is your responsibility to give notice of your wish to cancel within this cancellation period by email, fax or letter. You are under a duty to take reasonable care of the goods. The goods must be returned in saleable condition at your expense and we would recommend for your own protection that you use a recorded delivery service. Return shipment is free within Finland. Use the "Customer return" service for this purpose.

After-Sales Services and Guarantees

Products supplied by us are guaranteed according to manufacturer's terms of guarantee.

Customer Service

Any complaints regarding the goods or services supplied should be made to:

Suojalaite Oy - Safety Equipment Co., Niittyläntie 3, FI-00620 Helsinki, Finland
phone +358-9-7771 8600, fax +358-9-794 255

You can e-mail, write, telephone or fax us with your complaint. Our normal office hours are 8:00 - 16:00 Monday to Friday. Please note that Finnish time is GMT +2 hours.

Statutory Rights

These Terms and Conditions do not affect any of your statutory rights. All disputes will be solved under Finnish law in a court of law of the domicile of Suojalaite Oy, Helsinki, Finland.

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